GENERAL POLICY FOR BOOKING
The conditions set out below apply to each and every tour booked with Trio Queen Travel and Tours. Reference or mention of the ‘operator’ refers to Trio Queen Travel and Tours. The transport, meals, entrance fees, accommodation or other facilities or services which are to be supplied in respect of any safari or tour are those specifically stated on the website in the tour brochure or tour itinerary.
– Available Slot for booking
– No Available Slot for booking
– Selected Slot for booking
A 20% to 50% deposit is required upon booking a tour. The balance is payable no later than 45 days prior to the departure of the tour. In the event of a booking less than 45 days prior to the start of the tour, payment in full must be made upon booking the tour.
If the reservation is canceled, cancellation fees will be due and payable according to the following:
More than 45 days prior to arrival – 90% refund of the total tour price
30 to 45 days prior to arrival – 80% refund of the total tour price
15 to 30 days prior to arrival – 50% refund of the total tour price
Less than 15 days prior to arrival – no refund
All travel arrangements, such as flight bookings, reservation of hotel accommodation, reservation of motor transport, etc. made by the operator, are subject to the booking conditions and cancellation provisions of the supplier of the services, transport, and accommodation, etc.
ROUTE & ACCOMMODATION ALTERATIONS
The operator takes every care to ensure that itineraries are followed through to the letter, but unforeseen circumstances may necessitate changes. The operator accepts no liability due to the alteration of routes or substitution of properties. Where properties are substituted, they will be substituted for equal value.
The operator shall not be liable for any damage, losses, and expenses suffered by any client as a result of sickness, quarantine, weather conditions, war, strikes, riots or any other cause outside the operator’s control. The operator shall under no circumstances be deemed to be the agent of the passenger or of the supplier of any service.
The operator accepts no liability in respect of death, injury, loss or damage to person or property arising out of any act, omission or negligence of the operator, the supplier, the operator’s or supplier’s servants, save only in the case of willful negligence or a willful act or omission. The client shall be deemed to have waived, renounced and abandoned any and all right or entitlement, which the client may be entitled to under the provisions of the law of the Republic of the Philippines for any loss or damage to person or property.
The operator shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the operator’s negligence. If sickness or accident interrupts a tour, the operator shall not be liable for any cost or expense arising therefrom, save only to the extent that such sickness or accident was caused by the operator’s willful act or gross negligence. The operator shall not be liable for any refund, either total or partial, of passage money paid. The operator recommends passengers to take out the necessary insurance to protect the passengers against such eventuality.
Passengers may not carry any unlawful articles or substances whilst traveling in Palawan. If any passenger offends against the prohibitions set out herein, the operator will be entitled to immediately exclude from the tour. Consequently, the offender will be responsible for his or her own personal expenses and all other costs thereof for his or her return. The operator will under no circumstances assist any such offender in any dealings or negotiations with any authority.